Dear Customers,

Thank you for choosing us. To ensure that each customer receives the highest quality goods and a satisfying shopping experience, we have established the following return and exchange policy.

Product Quality Assurance

We guarantee that all our products undergo rigorous quality control to meet high standards. Many of our products are hand-set, and slight variations may occur which are an inherent part of the handcrafting process. We are confident in our offerings and committed to delivering excellent customer service.

Restrictions on Returns and Exchanges

Given the unique nature of our products, we generally do not accept returns or exchanges unless there is a quality issue not detectable before purchase. This policy helps us maintain the quality and uniqueness of our products while avoiding unnecessary waste of resources due to frequent logistics.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Handling Quality Issues

If the item you receive has a non-user-induced quality issue such as damage or malfunction that was not apparent prior to purchase, please contact us within 48 hours of receipt by email, with photos or other evidence of the issue. We will verify the situation as soon as possible and provide a solution, such as a replacement or repair.